Benefits and Types of Automated Dialing Solutions (Jay J Smith)

Predictive dialer is an automated dialing solution is used in call centers around the world, especially for outbound campaigns. It works on a computer statistical calculation algorithms that make a series of phone numbers. Most importantly, it is automatically maintained in adjusting its dialing patterns based on the number of people making the call, which is also referred to as agents.

In addition, screens and removes all unnecessary and unproductive calls such as answering machines, fax tones, disconnected numbers, busy signals, etc., which ensures that agents are connected directly to the live call. Ultimately, it ensures that the call center productivity is not affected, and they are able to maximize their ROI.

The solutions and services offered by these markers are mainly used for outbound campaigns such as telemarketing products and services, payment collections, confirmation of appointments, follow-ups, customer care, technical support, etc.. However, the main objective is to increase the talk time of calling agents to ensure that they make many connections with potential customers as possible. In general, predictive dialers have significantly increased the efficiency and productivity of many call centers worldwide.

There are mainly three types of predictive dialing solutions available on the market:

A. Soft Predictive Dialer - This is a software application. The software uses several Internet protocols such as VoIP, SIP, etc., to make calls. This type of solution can be used by small telemarketing companies by eliminating the cost and use of phone lines or ISDN.

B. Predictive Dialer hard - is a marker of specialized telephony hardware that detects answering machines and determines various call progress. Are more accurate compared to the soft markers? However, the only large company or business you can afford because they are expensive and the maintenance cost is higher.

C. Intelligent Predictive Dialer - Integrates with automated voice messaging. It has all the functionality as a regular marker, yet when the dialer detects a person who plays a voice message first and then a live agent takes over the proceedings. The advantage of a recorded voice message is that it explains the nature of the call to the customer and allows the option of whether to speak to an agent or not.

Some of the benefits of a predictive marker:
1. Manage the process of dialing a long time.
2. Filter calls, answer, answering machine, busy tone, fax, no signal, etc.
3. Increased efficiency and productivity of the company and call agents spent more time calling potential customers instead of voicemail.
4. Availability of integrated CRM (Customer Relation Management) software to organize and better manage customer information.
5. They have a good ROI (Return on Investment), as it has the ability to reduce total company extensions in a short period of time.
6. It can easily be deployed in existing infrastructure.
7. It has the ability to record all calls for quality control.

Processing ...